POLICY

TURNAROUND TIME CAN SOMETIMES CHANGE/EXTEND DUE TO HIGH VOLUME AROUND HOLIDAYS OR DURING A SALE. PLEASE NOTE YOUR ORDER STARTS THE NEXT BUSINESS DAY AFTER YOU ORDER. 

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BUSINESS HOURS ARE MON-FRI,

10AM TO 4PM

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•  I DO NOT UPDATE 24/7. IT IS IMPOSSIBLE. I DO WORK ON MORE THAN 1 ORDER AT A TIME. I CANNOT TRY TO UPDATE EVERYBODY EVERY SINGLE DAY WHEN I AM TRYING TO WORK. I WILL UPDATE YOU AS SOON AS I HAVE ANYTHING TO SHARE WITH YOU WHEN IT COMES TO YOUR ORDER. I SIMPLY NEED SPACE TO BE ABLE TO CREATE FREELY.

• THERE ARE NO CHANGES TO YOUR LOGO ONCE IT IS COMPLETED AND SENT OUT. PLEASE MAKE SURE ANY IDEAS SENT TO ME ARE FINAL. IF YOU WOULD LIKE CHANGES TO YOUR LOGO LATER ON DOWN THE LINE YOU WILL BE CHARGED A FEE. THE FEE WILL DEPEND ON WHAT YOU ARE ASKING FOR. I HAVE OTHER CUSTOMERS TO CARE FOR, SO I CANNOT STOP WHAT I AM DOING TO FOCUS ON SOMETHING FROM THE PAST. 

 NO REFUNDS, I do not provide refunds for any services unless it is agreed upon. Having buyers remorse/wanting to use another company instead is not a suitable means for a refund. Once your payment is made the sale is final. Please give your project sufficient time for completion for these reasons:

- Revisions might be needed.

- There may be a peak in orders received or prior orders may take slightly longer than expected.

I am only one person. I give a reasonable timeframe for every single project, however additional time may be needed.

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PLEASE DO NOT DISTURB ME EVERY SINGLE DAY. I HAVE A LIFE OUTSIDE OF WORK. THIS IS NOT TO BE RUDE AT ALL IT IS JUST HOW I OPERATE I CANT FOCUS IF I DONT HAVE SPACE. ALL THE EXTRA STRESS WILL JUST CAUSE ME TO NOT BE ABLE TO PROVIDE THE AMAZING WORK I KNOW I CAN. 

I HAVE A ZERO TOLERANCE FOR ABUSIVE BEHAVIOR! POSTING PUBLICLY/SLANDERING ME IN REGARDS TO AN ORDER ISSUE WILL RESULT IN AN IMMEDIATE CANCELLATION OF YOUR ORDER. THOSE WHO HAVE ORDERS CANCELLED DUE TO ABUSIVE/ELICIT BEHAVIOR WILL FORFEIT THEIR RIGHT TO THE PRODUCT OR REFUND.